1. Introduction
Skeep Technologies Limited ("Skeep", "we", "us", "our") is a WhatsApp-native commerce and logistics chatbot providing its users a platform to purchase and order items, including but not limited to food or parcel packages from vendors and have them delivered to their location.
Skeep is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with the Skeep WhatsApp chatbot and our related delivery and logistics services.
We recommend that you read this Privacy Policy ("Policy") carefully to understand your rights and our duties towards managing your personal data in addition to our Terms of Use. If you have any questions about either of these documents, please send us an email at hello@useskeep.com or visit https://app.useskeep.com/
2. Information We Collect
To process your orders, manage logistics, and provide our services on WhatsApp and the Web, we collect specific types of information. We collect this data when you buy a product, register for an account, subscribe to updates, contact support, participate in surveys, or browse our platforms.
A. Information Users Provide
- Name (including your WhatsApp profile name provided by Meta or details provided during Web registration)
- Phone number (provided automatically via WhatsApp or during registration)
- Email address and physical address details
- Delivery and pickup addresses shared to facilitate routing
- Order details and preferences used by our AI to process your requests
- Ride destinations
- Messages, text inputs, and voice notes sent to Skeep
- Payment confirmations (Note: Skeep does not store direct credit card numbers; these are handled by secure partners like Paystack, Flutterwave, or Stripe)
- Wallet top-up references
B. Automatically Collected
- Device information (limited via WhatsApp)
- IP address (collected when visiting or browsing our website)
- Location (such as pinned locations shared in-chat for accurate delivery)
- Usage logs from your interaction with our website and services
- Timestamps
- Session data
C. Transaction Data
- Orders Status
- Ride history
- Logistics history
- Payment status
3. How We Use Your Information
We use the information we collect strictly to operate, maintain, and provide the Skeep platform. Your data is tied directly to our product functionality and is used in the following ways:
To Provide Core Services
- Order Fulfillment: To process your food, ride, and logistics delivery requests efficiently.
- Routing & Logistics: To assign the most appropriate and available riders or drivers to your specific delivery or ride requests.
- Billing & Transactions: To calculate accurate ride fares and delivery fees, and to process your payments securely.
- Real-Time Communication: To send instant order status updates, driver tracking links, and critical service notifications directly via WhatsApp.
To Maintain Safety and Quality
- Security & Fraud Prevention: To verify accounts, monitor transactions, and prevent fraudulent, unauthorized, or malicious activities on our platform.
- Service Improvement: To analyze system usage and AI conversational logs, allowing us to improve Skeep's response accuracy, speed, and overall service performance.
- Customer Support: To resolve disputes, answer your questions, and provide assistance with active orders or past rides.
We Do Not Sell Your Data
Skeep operates in strict accordance with Meta's Platform Terms and applicable data protection laws. We do not sell, rent, or trade your personal information, WhatsApp account details, conversational data, or transaction history to third parties, data brokers, or advertising agencies under any circumstances.
4. Information Sharing
To operate Skeep efficiently, we must share specific, limited data with the third parties that help deliver our services. We enforce strict data minimization, meaning these partners only receive the exact information required to perform their specific function.
We share data with the following parties:
- Delivery & Ride Partners (Riders): We share only your necessary logistics information—specifically your pickup location, drop-off destination, and contact name—so our assigned riders can fulfill your delivery or ride request accurately. Riders do not have access to your broader chat history or financial data.
- Food Vendors & Restaurants: We share your specific food order details and first name with our restaurant partners so they can prepare your meal. Vendors do not receive your payment information, phone number, or delivery address.
- Payment Processors: To securely handle your transactions, we share necessary billing details with our integrated, compliant payment gateways (such as Paystack, Flutterwave, or Stripe) to process your ride fares, food orders, and wallet top-ups.
- Government & Legal Authorities: We may disclose your information to law enforcement, regulators, or government bodies only if we are legally required to do so to comply with an official mandate, enforce our terms of service, or protect the rights, property, and safety of Skeep and our users.
5. WhatsApp & Meta Disclosure
Skeep communicates with users through WhatsApp, a messaging service provided by Meta Platforms, Inc. Because our core service relies on this infrastructure, it is important to understand how your data interacts with Meta's systems.
When you message Skeep, your information is processed in accordance with both this Privacy Policy and WhatsApp's Privacy Policy. While Skeep secures and manages your order and logistics data on our own servers, the routing of your messages passes through Meta's platform.
For more information on how Meta handles your data, please review their privacy documents:
6. Data Retention & Security
We retain your personal information only for as long as your Skeep account is active or as needed to provide you with our food, ride, and logistics services.
- Active Accounts: Chat logs, wallet balances, and order histories are kept to facilitate fast re-ordering, AI contextual accuracy, and ongoing customer support.
- Legal & Tax Obligations: Transaction data (such as ride fares and food payments) may be retained for longer periods as required by applicable tax, accounting, and commercial laws.
- Security Measures: We implement industry-standard security protocols to protect your data from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
7. User Rights & Data Deletion
Depending on your location, you may have rights under applicable data protection laws (such as the NDPR or GDPR) to access, correct, or erase your personal data.
How to Request Data Deletion
In accordance with Meta's Platform Terms, you have the right to request the complete deletion of your Skeep profile, chat history, and associated data. You can initiate this process at any time through the following methods:
- Via WhatsApp (Automated): Send the message "Delete My Data" directly to the Skeep WhatsApp bot. Our system will confirm your request and begin the deletion process.
- Via Email: Send an email to support@skeep.com with the subject line "Data Deletion Request". You must include the phone number associated with your WhatsApp account so we can locate your records.
Upon receiving your request, we will permanently delete or anonymize your personal data within 7 to 14 business days, except for any transaction records we are legally required to retain.
8. Data Security
We take the protection of your personal information seriously. To prevent unauthorized access, disclosure, alteration, or destruction of your data, Skeep implements a robust set of technical and organizational security measures:
- Encrypted Communication: All data transmitted between your device, the WhatsApp platform, and our servers is secured using industry-standard encryption protocols, including HTTPS.
- Secure Cloud Hosting: Your information is stored on secure, enterprise-grade cloud infrastructure that is regularly updated and patched against vulnerabilities.
- Role-Based Internal Access: We restrict access to your personal data to only the employees, contractors, and agents who absolutely need it to operate, develop, or improve our services. All personnel with access are bound by strict confidentiality obligations.
- Database Protections: We utilize advanced database security controls, including firewalls and encryption at rest, to safeguard your order history, location data, and profile details.
- Monitoring & Fraud Detection: Our systems are continuously monitored for suspicious activity, unusual logins, and potential security threats to proactively identify and prevent fraud.
9. Children's Privacy
Skeep services are not intended for users under the age of 18. We do not knowingly request, collect, or store personal information from anyone under this age limit. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information from our databases and restrict their access to the Skeep platform.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, new features, or updated legal requirements from Meta and other regulatory bodies.
If we make material changes to how we handle your data, we will notify you by posting the updated policy on our website and, where appropriate, by sending a direct notification through the Skeep WhatsApp bot. Your continued use of Skeep after any updates constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your data, or our logistics operations, please contact us at: